Customer Service
Society today has moved far into the technology arena. In many cases, technology in a service industry causes a loss of personal contact. We at Tri-Star maintain that the personal touch is still important. Phone calls are answered by a live customer service representative. Participants can still get that non-matrix interactive service that makes you feel your questions matter. Customer service representatives field participant questions as well as review claims. With this approach, these representatives have both the knowledge and the access to information to resolve participant inquiries, timely and with efficiency.
Employee Communications
Successful employee benefit plans are dependent on accurate, complete communications. Tri-Star utilizes client-specific communication materials, both in electronic or printed format, to inform your employees of their specific plan options, coverage and requirements. Technical support and real-time participant account information is provided through Tri-Star’s online tools 24/7. New topics are posted through Tri-Star’s BLOG. Our new LIVE CHAT allows your staff the opportunity to communicate with our staff, at a time convenient for them. Your employees need answers…we have the resources and are available!
Employer Communications
It is important for you to keep abreast of changes in regulations that affect your specific employee benefit plans. We are members of The Employers Council on Flexible Compensation (ECFC) and the Charter Class of Accredited Service Providers. Technical updates from these organizations as well as participation in annual seminars provide us the information to keep your plans in compliance and you up to date on current developments or upcoming changes. A quarterly newsletter, email communications and our new BLOG keep you in touch with matters that could impact your plans and employees.